OVERVIEW

TÃNE (Tãne Online Pty Ltd, ABN 96 121 995 533) is committed to protecting the privacy of any information given by its customers and has developed internal procedures consistent with the National Privacy Principles outlined in the Australian Privacy Act 1988. This statement sets out TÃNE’s practices relating to information collection, use and disclosure.

We will handle personal information relying on the employee and related bodies corporate exemption in the Privacy Act where these exemptions are relevant.

We recommend that you read through this carefully. If you have any queries, please contact us at privacy@taneonline.com. We welcome your feedback and invite you to re-visit this Policy frequently as it will be updated regularly.

COLLECTION OF CUSTOMER INFORMATION

The types of personal information that we collect from customers will depend on what TÃNE services are utilised by our customers.

In the course of providing services for our customers, TÃNE collects personal information. These services include:

• Accepting customer orders
• Maintaining client books
• 1300 customer service/order lines
• Making credit card purchases
• Making debit card/eftpos purchases
• Arranging product holds
• Issuing manual tax invoices 
• Receiving prize application forms
• Accepting gift voucher purchases 
• Processing cash refunds

Under these circumstances customers usually supply us with various items of personal information such as name, address and phone number, credit card details and e-mail particulars etc.

TÃNE assures you that all information collected will be safely stored.  Personal information collected from customers is used to service your requirements, plan product development and to communicate with customers.

HEAD OFFICE

Information collected at TÃNE Offices will be generated in a number of ways. Such occurrences include:

Employment applications and resumes
Wholesale customer applications and credit applications
Trade references
Contract arrangements
Staff travel arrangements

Any information collected will be safely stored and only be used for the purposes for which it was collected.

GENERAL

TÃNE may share some of the personal information it collects with its related corporations and service providers or contractors who help it to provide services. Where applicable information is shared with third parties, TÃNE has strict confidentiality agreements in place, which prohibit any use of this information other than the purpose for which it was provided. TÃNE may be required by law to disclose the information collected from you. In such circumstances, only information that TÃNE is required to disclose as a matter of law would be divulged.

TÃNE would like to assure you that information would not be divulged except as set out above.

DISCLOSING YOUR ONLINE INFORMATION

Other Partners

Third party companies and individuals have been engaged to perform functions on behalf of TÃNE. Such functions include trend analysis, marketing and promotions. All information provided to these partners will be kept secure and will only be used to perform the task required.

Online Information Security

All information submitted to TÃNE is secured using Secure Socket Layer protection, the highest level protection for internet sales.

Information held by the TÃNE Online website is protected by state-of-the-art encryption and firewall technology.

If you still have questions please contact us at info@taneonline.com or on 1300 73 83 86 (AUST), or +61 2 9518 7753.

Security

TÃNE realises the importance of your information and treats this as confidential.

To prevent unauthorised access or disclosure, to maintain data accuracy and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Your rights

While information is being sought from you for the sole purpose of improving TÃNE’s service level, you have the right to either refuse to provide any information or to be anonymous. Of course, this may not always be possible as some of our services can only be provided if we have certain information.

If you are not completely satisfied with anything that is set out in this Statement, you are entitled to either query this practice or lodge a complaint with the Office of the Privacy Commissioner. All such inquiries or complaints would be handled with impartiality and discretion.

If you have subscribed to the TÃNE newsletter, information may also be used for the purposes of introducing other products, which we believe, would interest you. However, if you do not wish to receive such future promotions, you can let us know by making your request by writing to info@taneonline.com.

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